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FAQ

Question Answer
How do i place the order on islamic-attire website? Islamic-attire sells the dresses which are displayed in the website.You can select the product you wish to buy and order online.
What are the payment options? We accept credit cards,debit cards,e-cheques through PAYPAL secured payment gateway. Other payment options like money order and cheque payments soon to follow.
What is islamic-attire?where is it located? Islamic-attire is a manufacturer of islamic clothing and has an online shopping website for exclussively islamic clothing and accessories.Islamic-attire is located in Bangalore,INDIA
How are the items delivered? All the dresses are delivered through courier companies like UPS and DHL.We also offer the services of INDIA POST and SPEED POST to choose from.
Are the dresses delivered will be as shown in the website? Islamic-attire has well experienced embroidery and tailors and all the products sold are made in our own production house.Hence we have direct control over the quality and workman ship.All the items have to go through quality check before shippiing. When we take the photographs of the products,we will be using extra lighting.So you can expect up to 5% colour variation but the design and style will be as shown in the website.
Which are the countries you ship to? We deliver the items all over the world.
In how many days the order will be shipped from the day of order? Each garment displayed in the website has definate shipping time which depends upon the amount of work involved in that particular dress. Shipping time is the number of days the order will be shipped from our premises/warehouse from the day we receive the measurements after the order is placed.The delay in choosing the size/measurements may delay the shipping time accordingly. However customized order may take its own course of time.Please clarify the shipping time with our customer care executive before placing the order.
How long the the courier company or India post take to deliver the goods? Courier companies like DHL and UPS take 3-5days to deliver the products from the day of shipping. INDIA POST takes 10-14 days to deliver the products.
Are there any hidden costs involved apart from product cost and shipping cost? We donot charge any additional charge or sales tax from our end.
Do i have to pay VAT/import duty charges? VAT/custom taxes and import duty charges vary depending the rules of different countries and must be paid by you directly if at all you are charged it happens to not more than 2-4% of customers.
What is your return policy? Since each dress is made for one's sizes/measurements,we donot accept returns or exchanges.However if the garment is defective or if there is a long delay in delivering the order,we accept returns/exchanges. All the returns should be made within 3days from the day of receipt of the order to our US/India office. All the dresses should be in unused condition with all the tags attached. Buyer will have to bear the cost of shipping to our office.
What the policies for order cancellation? If you wish to cancel your order for whatever reasons,you will have to do within 2days from the day of order.Since the order will be under process after 2days,we will not be able to cancel order. If you wish to cancel the order between 2-4days,we will deduct 25% of the ordered amount. Cancellation will not be accepted if the request is made 4th day onwards.
What are your policies if the ordered product is not available in stock? If the ordered product is not in stock,we will request you to choose an alternative dress of the same vallue or pay the difference if the value of the choosen dress is higher.
What if i receive the incorrect product/s? In case if you recieve an incorrect product,we will offer free replacement with the original ordered product.
What are the sizes you offer in these dresses? We offer all the dresses in standard sizes.The size details are mentioned in the product information page. We also offer the dresses in customised sizes.You can download the measurement chart from the product information page.Enter the details and submit it. We offer all the dresses in standard sizes of USA,UK,Europe and India.You can refer the size information link to refer and choose the right size you wish to order.
How can you ensure the fit of the customized dresses? In order to ensure the exact fit the dresses,you need to measure correctly.We request you to give us the perfect body measurements. you will also be requested to choose the type of fit you want.like,tight fit,comfort fit or loose fit.Depending on that our experienced masters,stich the garment to ensure that the garment fits you perfectly.

 

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